Privacy Policy

1. Who We Are

Company Name: SIGMA Technology Solutions Ltd

Registered Address: The Brewery Works, Stanhope Street, Liverpool, L8 5RE

Website: www.sigmatechnology.co.uk

Email for Privacy Enquiries: legal@sigmatechnology.co.uk

We are a data controller under the UK GDPR and EU GDPR, meaning we determine the purposes and means of processing your personal data.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Contact information (e.g., name, email, phone number)
Technical data (e.g., IP address, browser type, operating system)
Usage data (e.g., pages visited, time spent on the website)
Marketing preferences
Payment data (only processed through third-party payment processors)
Communications you send us (e.g., emails, messages, feedback)

3. How We Collect Your Data

We collect data in the following ways:

When you visit our website
When you contact us directly
When you subscribe to our mailing list
When you purchase services
Through cookies and tracking technologies

4. Legal Bases for Processing

We process your personal data on the following legal grounds:

Consent – for marketing, cookies, and certain analytics
Contractual necessity – to provide services you request
Legal obligations – to comply with applicable laws
Legitimate interests – for internal business operations, website improvement, and security

5. How We Use Your Personal Data

We use your data to:

Respond to your enquiries
Provide our consultancy services
Improve our website and user experience
Send you marketing communications (if you have opted in)
Analyse user behaviour for performance insights
Process payments and issue invoices
Comply with legal obligations

6. Cookies and Tracking Technologies

We use cookies and similar technologies to collect technical and usage data. You can manage your cookie preferences through your browser settings.

7. Analytics Providers

We use third-party analytics tools such as Google Analytics to collect data on website traffic and user behaviour.

Google Analytics: This service tracks website usage to help us understand how visitors interact with our website. Google may collect data such as your IP address, browser type, and pages visited.

You can opt out of Google Analytics by installing the browser add-on:

https://tools.google.com/dlpage/gaoptout

8. Marketing and Communications

We use third-party email platforms such as MailChimp (or similar) to manage our marketing communications.

If you have opted in to receive emails from us, we may send you updates about our services, events, and promotions. You can unsubscribe at any time using the link provided in our emails or by contacting us at legal@sigmatechnology.co.uk.

MailChimp’s privacy policy is available at: mailchimp.com/legal/privacy/

9. Advertising

We may use Google Ads and other advertising networks to display targeted ads. These platforms may use cookies and similar technologies to track your activity and personalise ads.

For more information on how Google uses data in its advertising services, see:

https://policies.google.com/technologies/ads

You can manage your ad settings here:

https://adssettings.google.com/

10. Payments

We do not process or store any payment card details on our servers. All payments are handled securely by third-party providers such as:

Stripe (privacy policy: stripe.com/privacy)
GoCardless / Direct Debit providers (privacy policy: gocardless.com/legal/privacy/)

These providers collect payment information such as card numbers, bank account details, and billing addresses to process transactions.

11. Data Sharing

We do not sell your personal data. We may share your data with:

Service providers who support our business (e.g., hosting, email, CRM)
Legal or regulatory authorities if required by law
Analytics and advertising partners
Payment processors
Professional advisors (e.g., legal, accounting)

All third-party processors are required to respect the confidentiality of your data and only act on our instructions.

12. International Transfers

Some of our service providers (e.g., Google, MailChimp, Stripe) may process your data outside the UK or EEA. In such cases, we ensure appropriate safeguards are in place, such as:

Adequacy decisions
Standard Contractual Clauses (SCCs)
Binding Corporate Rules

13. Data Retention

We only retain your personal data for as long as necessary:

For legal and contractual obligations
To maintain business records
To manage disputes or enforce agreements
For ongoing marketing communications (unless you unsubscribe)

14. Your Rights Under GDPR

You have the following rights:

Access – Request a copy of your personal data
Rectification – Correct any inaccurate or incomplete data
Erasure – Request deletion of your data in certain circumstances
Restriction – Ask us to limit how we process your data
Portability – Receive your data in a structured, machine-readable format
Objection – Object to processing based on legitimate interests or marketing
Withdraw consent – Withdraw at any time when processing is based on consent

To exercise any of these rights, email us at: legal@sigmatechnology.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/

15. Data Security

We implement appropriate security measures to protect your personal data from accidental loss, misuse, unauthorised access, disclosure, or alteration.

These include encryption, access controls, and regular monitoring.

16. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content or privacy policies. We encourage you to read their policies when you visit them.

17. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. If material changes are made, we may notify you via email or website notice.

18. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Email: legal@sigmatechnology.co.uk

Post:

SIGMA Technology Solutions Ltd
The Brewery Works, Stanhope Street
Liverpool, L8 5RE
United Kingdom