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Business Analysis Service

At SIGMA Technology, we offer a structured and strategic Business Process Analysis (BPA) service designed to prepare your business and its subsidiaries for ERP implementation or digital transformation. Our proven approach uses industry-recognised standards like BPMN (Business Process Model and Notation) to uncover inefficiencies, identify opportunities, and future-proof your operations.

"You should never digitise chaos - you should fix the processes first."

Steven Ingley
Founder & CEO of SIGMA Technology

Unlock Operational Efficiency & Maximise ERP ROI

Implementing an ERP without truly understanding how your business operates is risky and costly. Our BPA service mitigates this risk by providing:

  • Clear visibility into current operations
  • A roadmap to process improvement
  • ERP vendor neutrality and fit-for-purpose decision-making
  • Long-term cost savings and operational alignment


Our Proven Methodology

Discovery & Stakeholder Engagement

  • Define project goals and scope
  • Identify key stakeholders across your organisation and subsidiaries
  • Collect existing documentation, SOPs, and system usage insights

As-Is Process Mapping

  • Interview stakeholders to capture workflows 
  • Document current processes using BPMN diagrams
  • Identify pain points, bottlenecks, and manual workarounds

Subsidiary Process Evaluation

  • Assess variations and interdependencies between central and local teams
  • Map deviations and unique workflows to identify standardisation potential


Process Optimisation & To-Be Design

  • Design future-state (To-Be) processes for greater efficiency and scalability
  • Propose automation, integration, and role reallocation
  • Validate proposed changes with your team

Gap Analysis & ERP Readiness

  • Compare As-Is and To-Be models
  • Identify change management requirements 
  • Highlight ERP capabilities required for future-state success

Final Deliverables & Strategic Handover

  • Clean, validated BPMN diagrams
  • Gap analysis report ERP requirements matrix and stakeholder map
  • Executive presentation summarising key improvements and ROI potential

Return on Investment

Companies that conduct process analysis before selecting or implementing an ERP see:

30%

Faster ERP Implementation

45%

Reduction in ERP Customisation Costs

3x

Higher ERP Adoption Success

What You Receive

This includes BPMN diagrams that clearly illustrate how each department or subsidiary currently operates ("As-Is") and how they should operate in the future ("To-Be"). It provides a shared, visual understanding of workflows, roles, and handoffs across the organisation.

We highlight inefficiencies, bottlenecks, manual tasks, and areas lacking standardisation. For each issue, we provide targeted recommendations that support scalability, automation, and process optimisation.

This assesses your current processes, systems, and organisational maturity to determine whether you're ready to adopt an ERP or undergo digital change. It identifies what needs to be addressed before implementation begins - such as gaps in data, processes, or roles.

This is an actionable plan that outlines key steps, priorities, and timelines for process improvement and system transformation. It’s grounded in your specific context, ensuring changes are feasible and aligned with business goals.