Business Email and Cloud Storage
Work anywhere, anytime, on any device.
As Microsoft Cloud Partners we are experienced with deploying Office 365 to support businesses with their internal and external communications, collaboration and planning.
Who Can Receive This Service?
We only provide this service as an add-on where a business is already receiving one or more of our other core services. If you'd like to sign up for Microsoft 365 but don't want to work with us, you can do this on the Microsoft website.
Support Options
Choose from one of three Microsoft 365 support options to meet the needs of your business. Please note these support options only provide support for Office 365 and do not cover resolving issues relating to problems with Windows settings, internal business networks, router configuration etc.
| Ad-hoc | Basic | Premium | |
|---|---|---|---|
| Included * | Changes to license quantities and types. Any other requests for change chargeable at our standard hourly rate. | Changes to licenses, creation and management of user accounts, shared mailboxes and permissions, MFA management, email redirection. | All in 'Basic', plus: OneDrive setup and configuration, Microsoft Teams basic usage, Microsoft Bookings basic usage, email tracing, spam blocking, basic Azure AD configuration. |
| Support Channels | Email and Telephone | Email, Telephone, Remote Desktop | |
| SLA ¬ | 7 days | 2 days | 1 day |
| Monthly Fee | None | Per User Mailbox | Per User Mailbox |
* All other types of requests not specified in the table above are chargeable at our standard hourly rate.
¬ Working days only. Does not include weekends and public holidays.
We enable self-service password reset for all Office 365 users by default, and provide an admin login account that gives you full access to make changes to your settings. Guides for common issues and scenarios have been provided in our Help and Guides area.
